In today’s market, enterprises and service providers need to provide efficient access and automated processes to their employees, external partners and their customers. NTG Clarity provides Smart2Go, a software and technology platform to support quick time-to-market, direct access by internal and external users with on-line transactions.

Smart2Go provides the following key business values:

• Direct Access for Customers: With Smart2Go, enterprises are able to conduct high volume, secured transactions while enabling direct access for their customers - increasing customer loyalty and reducing the cost of customer retention.
  
  
• Empowerment of the Mobile Workforce: With Smart2Go, an enterprise’s internal operations can be automated with end-to-end integration - from the mobile worker’s fingertips to the back-office systems.
  
  
• Business Partners: With Smart2Go, enterprises can put partners in charge with an always-connected value chain, allowing massive amounts of business transactions to be conducted and letting the enterprises attain the critical mass needed to achieve sustainability and leadership in the market.
  
  
• Increase ROI: Smart2Go leverages the value of back office systems. It rapidly delivers e-business applications that open new distribution channels and extend 24 / 7 self-service capabilities to the customers, partners and employees.
  
  
• Fast Time to Market: Smart2Go's flexible and re-usable component architecture speeds time to market for new e-business applications. It can be integrated into the existing infrastructure, reducing risk and implementation costs.

Smart2Go can support the rapidly deployment of the applications shown below:

• Customer Service and Self Service – enable the Internet and mobile-based customer services and customer self-service, ranging from service inquiry, bill payment, and new service purchase.
  
  
• Order Entry / Order Management – enable service requests from the Internet and mobile devices to the integrated back-office systems while providing request status via the request fulfillment process.
  
  
• Sales Force Automation – provide the sales force and customer representatives the ability to sell products and services while integrating with various corporate applications such as CRM, accounting systems, and office productivity tools.
  
  
• Field Work Force Automation – allow field engineers or employees to use the Internet and mobile technologies to manage work orders and field service requests while enhancing customer service and operational efficiency.

Smart2Go provides the environment for creating Internet and wireless solutions that can enhance customer service. It can also improve operational efficiency by providing access to corporate information such as customer and sales data, provisioning and fulfillment systems and office productivity tools.

Smart2Go enables enterprise business users to take advantage of the Internet and wireless technologies to accelerate the delivery of products and services to the market place through:

• Rapid application development, adaptation and deployment
  
  
• Integration with back-office systems and network infrastructure
  
  
• Multi-channel access with personalization capability
  

Enterprises and service providers can use the components outlined below to develop applications of their needs.

• ServiceBuilder
  
  
• TransformBuilder
  
  
• WebPortal
  
  
• Request Manager
  
  
• Security
  
  
• Session Manager

Smart2Go delivers a suite of presentation, business and application services built on Internet standards. It supports user presentation, business logic and transactional data. Its metadata-driven model uses XML to represent data, presentation and navigation.

With its APIs, Smart2Go provides easy an integration point to send and receive data to back office systems via messaging queues such as JMS or coordinate updates to databases with transaction services using JTA/JTS.

• Server: Windows NT, 2000, XP; Unix (HP UX and Sun Solaris)
  
  
• RDMS: Oracle 8i, SQL Server 7/2000; LDAP: IPlanet
  
  
• Application Server: BEA Weblogic , Allaire JRun
  
  
• Client: IE and Netscape Web Browser 4 and above

The following represents a few of the growing Smart2Go-based customer deployed applications:

• Self-serve portal to capture and track service order requests placed by broadcasting customers in North America as well as business offices serving this market
  
  
• Enhanced portfolio of e-business website development Products and Services for customers
  
  
• Offers merchants the ability to transaction enable an existing Web site or to quickly create online storefronts on an assisted self-serve mode
  
  
• Facilitates the ordering, invoicing and payment functions of a company
  
  
• Provides hosted web based applications, tools and services at an affordable price
  
  
• Addresses the dynamic needs of business-to-business (B2B) invoicing, payment and relationship management
  
  
• Provides a premier solution for security conscious companies with the intent to protect their IP network
  
  
• Web-based ordering system that allows customers to submit Voice/data orders electronically
  
  
• Manages the creation, hosting and management of clients scaleable extranets or intranets
  
  
• Provides a fully web-integrated voice over Internet Protocol (VoIP) solution