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CRM/VRM module manages
Customer/Vendor information, Service
Level Agreements, contract terms and
conditions, payment terms, Customer/Vendor
contacts and quality of service. The
module auto generates many communications
forms. |
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Track Customer/Vendor ’s Service
Level Agreement. |
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Capture contract info. |
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Track Payment Terms. |
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Track availability
of required documents, including |
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PO |
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Contract |
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Down payment |
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Auto-generate service order
acknowledgement letters |
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Auto-generate service delivery
notice with expected dates |
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Track and capture Customer/Vendor
Service Availability on a monthly basis. |
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Service availability in is extracted
from Trouble Ticket automatically |
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Customer/Vendor Service Availability
information is provided by NOC. |
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Triggers Billing module to generate
Invoice Request for new ROS upon customer's
acceptance of service |
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Service Acceptance Notice is provided
by CPM. |
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Perform contract and payment terms
checking. |
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Report on service vertical penetration
(more service for same/subsidiary customer) |
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Automatically generate contracts due
renewal in a 60 days time and follow
up process on renewal. |
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Report on
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New Booking |
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Backlog Orders |
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Completed Orders |
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On Hold |
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Performance |
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Monthly Booking |
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