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| The
Request/Order
Management
module
manages
work
order
entry
and
processing,
provides
table-driven
catalogues
to
facilitate
quick
updates
and
allows
the
user
to
track
orders
by
statuses
such
as:-
Quotation,
Confirmed,
In-Process,
Completed
and
Cancelled. |
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| This
module
maintains
company's
products/services
data,
allows
for
a
Flexible
Pricing
Structure,
taxes,
discounting
and
bundled
price
structures. |
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| The
Customer
Product
Management
(CPM)
module
facilitates
the
planning,
execution,
and
order
fulfillment
phase.
CPM
tracks
and
monitors
orders
and
other
projects
and
processes
from
start
to
finish,
in
both
text
and
graphic
modes. |
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| This
module
provides
complete
engineering
cost
estimation
and
order
form
management.
The
business
unit
is
able
to
manage
and
control
all
contractor
work. |
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| The
Customer
Relation
Management
(CRM)
creates
and
maintains
customer
profiles
by
managing
customer
information,
contacts,
and
addresses.
User
friendly
and
easy
to
use,
the
module
utilizes
cutting-edge
technology
of
the
telecommunications
industry. |
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| The
Discovery
and
Reconciliation
module
(DRM)
is
an
extendable
and
scalable
network
system
management
solution
that
enables
the
discovery
of
network
elements,
the
reconciliation
of
hardware
and
integration
with
the
OSS. |
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| This
module
provides
engineering
network
inventory
support,
Link/Circuit
design
and
allows
capacity
management
and
troubleshooting
of
the
entire
network.
It
also
supports:
voice,
data,
dark
fiber,
ATM,
Frame
Relay
SONET
and
DWDM. |
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| This module tracks all tasks required to build and maintain a site, including: Civil Work, Site Acquisition, Site Design, Site Classification, BTS Deployments and Tower Specifications. It also handles site maintenance with regards to UPS, batteries, generators and HAVC. The user can initiate a project request for a site, plan a project, follow up, monitor and escalate issues. Valuable statistics regarding your site are made available with this module. |
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This
module
allows
both
executive
officers
and
management
to
view
in
a
snapshot,
projects,
problems,
issues
and
Customer/Vendor
responses.
The
module
also
allows
for
viewing
and
printing
Management
Reports,
as
well
as
facilitating
Progress
Monitoring
and
Follow-Up
Measures
taken.
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| This
module
manages
parts
inventory
via
a
stock
control
system
with
network
parts,
attributes
and
fields
and
tracks
available
parts.
The
module
also
tracks
depleted
inventory,
and
tracks
parts
delivery
to
customer
sites
or
Cell
sites/pops. |
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| This
module
allows
management
of
IP
addresses
individually
or
in
groups
and
automates
the
creation
of
blocks
of
addresses,
tracks
the
status
of
individual
addresses,
and
manages
the
inventory
of
available
addresses. |
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| This
module
manages
trouble
tickets
with
a
user
defined
escalation
process.
Tickets
are
tracked
by
severity,
category
and
type.
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| This module is a complete customer billing solution, providing invoice process, generation, printing, and invoice details history. The module also facilitates Customer file
and Product file management, Cash Receipts & Credit Invoice Management. |
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| The Reporting module generates different types of reports (Excel/HTML) according to the integrated modules in the system. The user can also generate/customize Ad
Hoc required reports.
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BoD
/
Bandwidth
on
Demand |
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| This
module
allows
customers
to
offer
expanded
bandwidth
services,
leading
to
increased
revenues
thus
assuring
market
leadership.
The
BOD
module
Upgrades,
downgrades
and
activates
ADSL
service
for
privileged
customers.
It
also
facilitates
cost
effective
bandwidth
upgrades
or
downgrades
depending
on
Customer
Service
Profiling.
SMS
messaging
for
service
registration
or
warning
for
account
balance
is
also
supported. |
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