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NTS Order Management module
manages work order entry and processing |
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Provide table-driven catalogs to facilitate
quick updates |
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Track orders by service availability:
On Net, Off Net |
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Track required fields for a valid
sale |
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Allow sales to forward Pre-sales Assessment
Request to pre-sales |
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Allow sales to forward Pre-sales Assessment
Request to pre-sales |
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Receive Pre-sales assessment; use
predefined formula to calculate non-catalog
items |
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Report on customer pending quotations |
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Contain Product/Services descriptions
and components (e.g. options) |
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Allow customers to view order status
via the web |
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Requires single keying of order for
entire process |
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Convenient modification or cancellation
of orders at any point during the order |
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Define mandatory fields by Product/Services |
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Allow catalogue pricing to be over-ridden
with appropriate authorization |
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Allow future date orders |
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Support the ordering of multiple services
at multiple addresses on one order |
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Support automatic assignment of due
dates |
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Determine service availability by
geography and NPA-NXX |
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Communicate Order data to CRM for
review |
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Track CRM order approval |
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Capture the sales channel for an order |
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Define mandatory fields by product |
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Validate an
order by checking that: |
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All mandatory parameters
are present |
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All parameters have valid values |
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Parameter combinations are valid |
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Define order validation rules |
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Support Service Reselling (No credit
notes) |
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Prioritize customer
orders automatically based on pre-defined
rules Decompose a complex customer order
(e.g. bundles – hosting service
and DSL package) into: |
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Individual service
orders (e.g. Hosting, DSL) |
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Service elements (e.g. speed,
Server Configuration) |
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View orders in the system by customer
name or order date |
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Search/select all orders or order
components (e.g. activities) by multiple
search criteria
(customer, type of order) including: |
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ASupport wildcard
searches |
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Support partial name search
(e.g. first 3 characters of name) |
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Report on order time statistics (e.g.
average time to provision, number of
late orders, order backlog, completed,
cancelled) |
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Detailed Reporting - comprehensive
by customer, service, project, functional
group, resource etc. |
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